Shipping & Returns

Shipping & Returns

At Bella Scents London, we are dedicated to ensuring your exquisite candles and accessories arrive at your doorstep safely and swiftly, ready to enhance your home. Should you need to return an item, we've made that process as simple as possible too.

Shipping Information

1. Processing Your Order: Once your order is placed, our team carefully prepares and packages your items. Please allow 1-2 business days for order processing before dispatch. During peak seasons (e.g., holidays), processing times may extend slightly, but we always strive to get your order out as quickly as possible.

2. Shipping Methods & Times: We partner with trusted couriers to ensure reliable delivery.

  • UK Standard Delivery: [e.g., 2-4 business days] once dispatched.
  • UK Express Delivery: [e.g., 1-2 business days] once dispatched.
  • International Delivery: [e.g., 5-15 business days] once dispatched, depending on destination. (Please note that customs procedures can sometimes cause unforeseen delays.)

3. Shipping Costs: Shipping costs are calculated at checkout based on your order's weight, dimensions, and your selected delivery method.

  • Free Standard UK Shipping: We offer complimentary standard shipping on all UK orders over £[e.g., 75].
  • For international orders, please be aware that customs duties, taxes, and fees may apply upon arrival in your country. These charges are determined by the destination country's customs office and are the responsibility of the recipient.

4. Tracking Your Order: Once your order has shipped, you will receive a "Shipping Confirmation" email containing your unique tracking number and a direct link to track your parcel's journey.

Returns Policy

We want you to be completely delighted with your Bella Scents London purchase. If for any reason you are not satisfied, we're here to help.

1. Eligibility for Returns:

  • You may return eligible items within [e.g., 14 days] of receiving your order.
  • To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
  • Items such as [e.g., personalized candles, final sale items] may not be eligible for return. Please check product descriptions for specific exclusions.

2. How to Initiate a Return: To start a return, please contact our customer support team at [Your Customer Service Email Address] with the following information:

  • Your Order Number
  • The item(s) you wish to return
  • The reason for the return

Our team will provide you with detailed instructions and a return shipping address.

3. Return Shipping:

  • For faulty or incorrect items: Bella Scents London will cover the cost of return shipping.
  • For change of mind returns: The customer is responsible for the return shipping costs. We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.

4. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [e.g., 5-10 business days], depending on your bank or payment provider.

5. Exchanges: If you wish to exchange an item (e.g., for a different scent), please contact us. We will guide you through the process of returning the original item and placing a new order.

Damaged or Faulty Items: If your Bella Scents London product arrives damaged or faulty, please contact us immediately (within 24 hours of receipt) at ebiaikhomu@bellascentslondon.co.uk, providing your order number and clear photographs of the damage. We will arrange a replacement or refund promptly.

Your satisfaction is our priority, and we are here to ensure your experience with Bella Scents London is always a positive one.