FAQs

Okay, here is the content for your "FAQs" (Frequently Asked Questions) page for the Bella Scents London Shopify store. I've structured it into logical sections to make it easy for your customers to find answers.

Frequently Asked Questions (FAQs)

Welcome to our FAQs! We've compiled answers to common questions about Bella Scents London products and your shopping experience. If you can't find what you're looking for, please don't hesitate to contact our friendly customer support team at [Your Customer Service Email Address].

About Our Candles & Products

  • Q: What kind of wax do you use in your candles? A: We use a premium, sustainably sourced [e.g., soy wax blend] for a clean, long-lasting, and eco-friendly burn.

  • Q: Are your wicks lead-free? A: Absolutely. All Bella Scents London candles feature lead-free, [e.g., natural cotton] wicks for a safe and clean burn.

  • Q: Where are Bella Scents London candles made? A: Each Bella Scents London candle is meticulously hand-poured and crafted with care in our studio in London, UK.

  • Q: How long do your candles burn for? A: Burn times vary by candle size. Please refer to the individual product page for the estimated burn time of each candle.

  • Q: Are your products cruelty-free? A: Yes, we are proud to confirm that all Bella Scents London products are cruelty-free and never tested on animals.

  • Q: How should I care for my candle? A: For the best experience and longest burn, always trim your wick to 1/4 inch before each use. Allow the wax pool to reach the edge of the vessel on the first burn to prevent tunneling. Do not burn for more than 4 hours at a time. Please see our "Candle Care Guide" for more detailed tips.

Ordering & Payments

  • Q: How do I place an order? A: Simply browse our collections, add your desired items to your basket, and proceed through our secure checkout process. You can create an account or check out as a guest.

  • Q: What payment methods do you accept? A: We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as express checkout options like Shop Pay, Google Pay, Apple Pay, and PayPal.

  • Q: Is my payment information secure? A: Yes, absolutely. All transactions are processed through secure, encrypted gateways to ensure your personal and payment details are always protected.

  • Q: Can I modify or cancel my order after it's placed? A: We process orders quickly, but if you need to modify or cancel, please contact us immediately at [Your Customer Service Email Address]. We'll do our best to accommodate your request if the order hasn't already been dispatched.

Shipping & Delivery

  • Q: How long does it take to process an order? A: Orders are typically processed within 1-2 business days before dispatch.

  • Q: What are your shipping times? A: Standard UK delivery is usually 2-4 business days. Express UK delivery is 1-2 business days. International delivery can take 5-15 business days, depending on the destination. Please see our Shipping & Returns page for full details.

  • Q: Do you offer free shipping? A: Yes, we offer free standard UK shipping on all orders over £[e.g., 75].

  • Q: Do you ship internationally? A: Yes, we ship to many countries worldwide! International shipping costs and estimated delivery times are calculated at checkout. Please note that customs duties and taxes may apply upon arrival and are the responsibility of the recipient.

  • Q: How can I track my order? A: Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number and a direct link to track your parcel's journey.

Returns & Refunds

  • Q: What is your return policy? A: We accept returns of unused items in their original packaging within [e.g., 14 days] of receipt. Please see our detailed Shipping & Returns page for full eligibility criteria and instructions.

  • Q: How do I initiate a return? A: Please contact our customer support team at [Your Customer Service Email Address] with your order number and reason for return. We will guide you through the process.

  • Q: What if my item arrives damaged? A: If your order arrives damaged or faulty, please contact us immediately (within [e.g., 48 hours] of receipt) with your order number and photographs of the damage. We will promptly arrange a replacement or refund.

  • Q: How long does a refund take? A: Once your return is received and approved, refunds are typically processed within [e.g., 5-10 business days] to your original payment method.